Privacy Policy
How TRUVERI collects, uses, and protects your personal information
Last updated: 02/11/2025
TRUVERI ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property finance intelligence platform.
We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal information we process about you.
Personal Information
- Name and contact details (email address, phone number)
- Professional information (job title, company, industry)
- Account credentials and authentication data
- Payment and billing information
Usage Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our platform
- Search queries and platform interactions
Property Data
- Property searches and watchlists
- Saved property information and notes
- Analysis preferences and custom reports
Service Provision
- Provide access to property finance intelligence
- Personalise your experience and recommendations
- Process payments and manage your account
- Provide customer support and technical assistance
Communication
- Send service updates and important notices
- Respond to your enquiries and requests
- Send marketing communications (with your consent)
Legal Compliance
- Comply with legal obligations and regulations
- Prevent fraud and ensure platform security
- Enforce our terms of service
We do not sell your personal information. We may share your information in these circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, and customer support services.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Under UK GDPR, you have the following rights regarding your personal data:
Access
Request a copy of your personal data
Rectification
Correct inaccurate personal data
Erasure
Request deletion of your personal data
Portability
Receive your data in a portable format
Objection
Object to processing for marketing purposes
Restriction
Restrict processing in certain circumstances
We use cookies and similar technologies to improve your experience on our platform. You can manage your cookie preferences at any time.
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Data Protection Officer
Email: privacy@truveri.co.uk
TRUVERI LTD
Bartle House, 9 Oxford Court, Manchester, M2 3WQ
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.