Retrofit Introducer Network Terms

TRUVERI pays a two-tier earning model for qualifying retrofit introductions:

• £25 Introduction Fee (Guaranteed) — paid when a Retrofit Partner Network installer submits a quote to the homeowner/resident.
• ABS Conversion Bonus (£200–£1,500) — paid when an installation completes, calculated based on the property's Annual Bill Savings (ABS). Higher energy savings = higher bonus.

To protect homeowners and prevent gaming, we require valid contact details, consent to share the homeowner's details, and we only pay the introduction fee once a quote is issued.

The £25 Introduction Fee is credited only when all of the following conditions are met:

• Valid contact: the homeowner/resident contact details you provide are accurate and reachable (phone number and/or email).
• Installer connection: at least one Retrofit Partner Network installer successfully makes contact with the homeowner/resident.
• Quote submitted: at least one installer submits a formal quote to the homeowner/resident for retrofit works.
• Your assessment: the property must have an EPC assessment lodged by you within the last 24 months. TRUVERI may verify this using EPC register data and internal records. This is a payout-eligibility rule and may be verified after submission.
• First introduction: the property has not been previously submitted to the TRUVERI Retrofit Introducer Network by you or another introducer.

When you submit an introduction, you confirm that you have the homeowner/resident's consent to share their contact details with TRUVERI and our Retrofit Partner Network installers for the purpose of providing retrofit quotes and arranging follow-up.

If a homeowner/resident indicates they did not consent or should not have been contacted, the introduction may be rejected and any associated credits may be withheld or clawed back.

• Credit confirmation: introduction fees are confirmed once a quote is submitted by an installer.
• Payment cycle: confirmed credits are paid monthly, on the last business day of the following month.
• Manual processing (rollout): during the initial rollout, TRUVERI may process payments manually. This does not change the payment cycle above.
• Cut-off: introductions confirmed by the 20th are included in that month's payment cycle.

• Validity: introductions remain active for 90 days from submission.
• Extension: if an installer confirms active engagement (for example, survey scheduled), TRUVERI may extend the validity period by a further 90 days at our discretion.
• Expiry: if no installer quote is submitted within the validity period, the introduction expires and no fee is payable.
• Disqualification: introductions may be rejected or credits withheld/clawed back where contact details are invalid, consent is disputed, duplicate submissions are detected, or fraudulent/misleading information is provided.

An ABS (Annual Bill Savings) Conversion Bonus is payable when your introduction leads to a completed installation, verified through installer confirmation and/or third-party verification.

• ABS Calculation: the bonus amount is determined by the property's projected Annual Bill Savings from the retrofit works. Higher energy savings = higher bonus, ranging from £200 to £1,500.
• Verification: installation completion must be verified before any bonus is payable.
• Timing: the conversion must occur within 12 months of the original introduction.